MBA-Finance

BCOM

Channel Operations Executive

• Responsible to work with the team on the delivery of different reports / dashboards to the line manager on channel performance and support.
• Handle BVS Management (Whitelisting, Blacklisting, Repair, Issuance, Error Resolution)
• Responsible to Work as a Liaison between Sales Channel (Business Partner/Sales Team) and Head Quarter for any issues
• Responsible to keep a check on the performance of the operations of both FS & GSM Devices.
• Timely escalation of BVS Complaints as well as share resolution details with Sales Team
• Responsible for smooth Operations of Financial Services and GSM.
• Responsible to monitor the condition of the FS & GSM Devices and keep a check on performance of the Devices and give suggestions to Sales Team to improve performance of Dormant Devices.
• Responsible to Conduct BVS Devices Audit & ensure devices
• Responsible to Responded quickly to emailed requests for data updates.
• Responsible to provide end to end support to Sales Team & Retailers
• Ensure appropriate and timely delivery of service and products to Sales Team

Franchise Service Officer

• Responsible to Achieve Sales Targets
• Responsible to create service mind-set culture within Franchise
• Responsible to evaluate training needs and to arrange training of staff at franchise
• Monitor and improve franchise performance on service
measures i.e. customer satisfaction / net promoter score, first contact resolution
• Ensure appropriate and timely delivery of service and products
• Develop detailed territory plans
• Responsible for daily cash closing
• Responsible to align Internal Cash Control time to time
• Motivate franchise staff to achieve service targets
• Responsible to ensure spreadsheet data was accurate complete and followed company guidelines.
• Responded quickly to emailed requests for data updates.
• Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services
• Provided efficient and prompt solution towalk-in customers.
• Conducting daily hudles on products and processes.
• POS Management in Service Center.
• Collaborating with stack holders of SSC & Franchise in different issues.
• Responsible to maintain excellent client relationships through superior customer service skills
• Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions
• Organizes and plans the production of all major marketing materials by working closely with Stakeholders.
• Helps to plan promotional events hosted by the company\’s marketing department

Sales & Customer Service Officer

• Responsible to Achieve Sales Targets
• Responsible to create service mind-set culture within Franchise
• Responsible to evaluate training needs and to arrange training of staff at franchise
• Monitor and improve franchise performance on service
measures i.e. customer satisfaction / net promoter score, first contact resolution
• Ensure appropriate and timely delivery of service and products
• Develop detailed territory plans
• Responsible for daily cash closing
• Responsible to align Internal Cash Control time to time
• Motivate franchise staff to achieve service targets
• Responsible to ensure spreadsheet data was accurate complete and followed company guidelines.
• Responded quickly to emailed requests for data updates.
• Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services
• Provided efficient and prompt solution towalk-in customers.
• Conducting daily hudles on products and processes.
• POS Management in Service Center.
• Collaborating with stack holders of SSC & Franchise in different issues.
• Responsible to maintain excellent client relationships through superior customer service skills
• Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions
• Organizes and plans the production of all major marketing materials by working closely with Stakeholders.
• Helps to plan promotional events hosted by the company\’s marketing department

Best Regional Support Award H1-2019

Received Best Regional Support Award from VP-Central Circle Telenor, Pakistan

Go-Getter Award

Received Go-Getter Award from Regional Director for Extra Ordinary Performance in H1-2019