About Ahmed Feroz

  • Academic Level Master’s Degree
  • Industry IT / Telecom
  • Area of Expertise / Field Marketing & Sales
  • Experience 5 Years
  • Age 28 - 32 Years
  • Gender Male
  • Father Name Malik Bahadar Khan
  • Address 425 A Near Govt. Jamia Girls High School Hostel Gate Sargodha
  • City Sargodha
  • Secondary Contact Number 03458508537
  • Presently in Pakistan Yes
  • Served any FF / Govt / Related Organization after Retirement No
  • Only For Ex-ServiceMan

Description

To advance my career in one of the fastest growing organization where I can get the opportunity to utilize my  Sales, Customer Services & Finance skill-set and help increase company’s/Institute share in the region,and to  continue my career  with the company that will utilize my professional experience,supervision & my skills to benefit mutual growth and success.

Education

Experience

  • 2018 - Present
    Telenor Pakistan

    Channel Operations Executive

    • Responsible to work with the team on the delivery of different reports / dashboards to the line manager on channel performance and support. • Handle BVS Management (Whitelisting, Blacklisting, Repair, Issuance, Error Resolution) • Responsible to Work as a Liaison between Sales Channel (Business Partner/Sales Team) and Head Quarter for any issues • Responsible to keep a check on the performance of the operations of both FS & GSM Devices. • Timely escalation of BVS Complaints as well as share resolution details with Sales Team • Responsible for smooth Operations of Financial Services and GSM. • Responsible to monitor the condition of the FS & GSM Devices and keep a check on performance of the Devices and give suggestions to Sales Team to improve performance of Dormant Devices. • Responsible to Conduct BVS Devices Audit & ensure devices • Responsible to Responded quickly to emailed requests for data updates. • Responsible to provide end to end support to Sales Team & Retailers • Ensure appropriate and timely delivery of service and products to Sales Team

  • 2017 - 2018
    Telenor Pakistan

    Franchise Service Officer

    • Responsible to Achieve Sales Targets • Responsible to create service mind-set culture within Franchise • Responsible to evaluate training needs and to arrange training of staff at franchise • Monitor and improve franchise performance on service measures i.e. customer satisfaction / net promoter score, first contact resolution • Ensure appropriate and timely delivery of service and products • Develop detailed territory plans • Responsible for daily cash closing • Responsible to align Internal Cash Control time to time • Motivate franchise staff to achieve service targets • Responsible to ensure spreadsheet data was accurate complete and followed company guidelines. • Responded quickly to emailed requests for data updates. • Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services • Provided efficient and prompt solution towalk-in customers. • Conducting daily hudles on products and processes. • POS Management in Service Center. • Collaborating with stack holders of SSC & Franchise in different issues. • Responsible to maintain excellent client relationships through superior customer service skills • Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions • Organizes and plans the production of all major marketing materials by working closely with Stakeholders. • Helps to plan promotional events hosted by the company\'s marketing department

  • 2015 - 2017
    Telenor Pakistan

    Sales & Customer Service Officer

    • Responsible to Achieve Sales Targets • Responsible to create service mind-set culture within Franchise • Responsible to evaluate training needs and to arrange training of staff at franchise • Monitor and improve franchise performance on service measures i.e. customer satisfaction / net promoter score, first contact resolution • Ensure appropriate and timely delivery of service and products • Develop detailed territory plans • Responsible for daily cash closing • Responsible to align Internal Cash Control time to time • Motivate franchise staff to achieve service targets • Responsible to ensure spreadsheet data was accurate complete and followed company guidelines. • Responded quickly to emailed requests for data updates. • Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services • Provided efficient and prompt solution towalk-in customers. • Conducting daily hudles on products and processes. • POS Management in Service Center. • Collaborating with stack holders of SSC & Franchise in different issues. • Responsible to maintain excellent client relationships through superior customer service skills • Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions • Organizes and plans the production of all major marketing materials by working closely with Stakeholders. • Helps to plan promotional events hosted by the company\'s marketing department

Honors & awards

Skills