MBA-Finance

BCOM

Channel Operations Executive

• Responsible to work with the team on the delivery of different reports / dashboards to the line manager on channel performance and support. • Handle BVS Management (Whitelisting, Blacklisting, Repair, Issuance, Error Resolution) • Responsible to Work as a Liaison between Sales Channel (Business Partner/Sales Team) and Head Quarter for any issues • Responsible to keep a check on the performance of the operations of both FS & GSM Devices. • Timely escalation of BVS Complaints as well as share resolution details with Sales Team • Responsible for smooth Operations of Financial Services and GSM. • Responsible to monitor the condition of the FS & GSM Devices and keep a check on performance of the Devices and give suggestions to Sales Team to improve performance of Dormant Devices. • Responsible to Conduct BVS Devices Audit & ensure devices • Responsible to Responded quickly to emailed requests for data updates. • Responsible to provide end to end support to Sales Team & Retailers • Ensure appropriate and timely delivery of service and products to Sales Team

Franchise Service Officer

• Responsible to Achieve Sales Targets • Responsible to create service mind-set culture within Franchise • Responsible to evaluate training needs and to arrange training of staff at franchise • Monitor and improve franchise performance on service measures i.e. customer satisfaction / net promoter score, first contact resolution • Ensure appropriate and timely delivery of service and products • Develop detailed territory plans • Responsible for daily cash closing • Responsible to align Internal Cash Control time to time • Motivate franchise staff to achieve service targets • Responsible to ensure spreadsheet data was accurate complete and followed company guidelines. • Responded quickly to emailed requests for data updates. • Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services • Provided efficient and prompt solution towalk-in customers. • Conducting daily hudles on products and processes. • POS Management in Service Center. • Collaborating with stack holders of SSC & Franchise in different issues. • Responsible to maintain excellent client relationships through superior customer service skills • Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions • Organizes and plans the production of all major marketing materials by working closely with Stakeholders. • Helps to plan promotional events hosted by the company\'s marketing department

Sales & Customer Service Officer

• Responsible to Achieve Sales Targets • Responsible to create service mind-set culture within Franchise • Responsible to evaluate training needs and to arrange training of staff at franchise • Monitor and improve franchise performance on service measures i.e. customer satisfaction / net promoter score, first contact resolution • Ensure appropriate and timely delivery of service and products • Develop detailed territory plans • Responsible for daily cash closing • Responsible to align Internal Cash Control time to time • Motivate franchise staff to achieve service targets • Responsible to ensure spreadsheet data was accurate complete and followed company guidelines. • Responded quickly to emailed requests for data updates. • Promoting, encouraging and enabling customers to increase utilization of Telenor digital products and services • Provided efficient and prompt solution towalk-in customers. • Conducting daily hudles on products and processes. • POS Management in Service Center. • Collaborating with stack holders of SSC & Franchise in different issues. • Responsible to maintain excellent client relationships through superior customer service skills • Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions • Organizes and plans the production of all major marketing materials by working closely with Stakeholders. • Helps to plan promotional events hosted by the company\'s marketing department

Best Regional Support Award H1-2019

Received Best Regional Support Award from VP-Central Circle Telenor, Pakistan

Go-Getter Award

Received Go-Getter Award from Regional Director for Extra Ordinary Performance in H1-2019